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Privacy & Cookie Policy

Last updated: [26/01/2026]

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1. Important Notice

This Privacy & Cookie Policy explains how JW Joinery & Bespoke Furniture (“we”, “us”, or “our”) collects, uses, stores and protects your personal data when you use our website (“our Site”).

We take your privacy seriously and are committed to protecting your personal information. We act as the data controller for the purposes of UK data protection law.

This Policy should be read alongside our Terms of Use and any applicable Trading Terms.

If you do not agree with this Policy, please do not use our Site.

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2. Personal Data We May Collect and Why

Personal data means any information that identifies you directly or indirectly.

We may collect the following personal data:

a) Contact Information

  • Name

  • Email address

  • Telephone number

Why:
To respond to enquiries, provide quotations, discuss projects, and communicate about services you have requested.

b) Correspondence

  • Information you provide when contacting us by email, phone, forms, or messages

Why:
To manage enquiries, provide customer support, and keep records of communications.

c) Transaction & Project Information

  • Details relating to orders, quotations, invoices, or trade arrangements

Why:
To supply products or services, manage contracts, and meet legal or accounting obligations.

d) Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the Site

Why:
To monitor performance, improve user experience, and understand how visitors use our Site.

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3. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and analyse usage.

a) Cookies Used on This Site

We use the following categories of cookies:

Essential Cookies
Required for the Site to function correctly (e.g. security, navigation, form submissions).

Analytics Cookies
Used to understand how visitors use the Site so we can improve performance and usability (e.g. page visits, traffic patterns).

Preference Cookies
Remember user settings and preferences where applicable.

Third-Party Cookies
Some features (such as analytics or embedded content) may use third-party cookies. We do not control how these third parties use cookies.

b) Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.

For more information about cookies, visit:
👉 https://www.allaboutcookies.org

4. How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries and requests

  • Provide quotations and services

  • Communicate about projects or orders

  • Improve our Site and services

  • Maintain internal records

  • Meet legal, regulatory, and accounting obligations

We do not sell your personal data.

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5. Legal Grounds for Processing

We process personal data under the following lawful bases:

a) Consent

Where you have given clear consent (e.g. submitting an enquiry form).

b) Contract

Where processing is necessary to provide products or services you have requested.

c) Legal Obligation

Where required to comply with legal or regulatory requirements.

d) Legitimate Interests

To operate and improve our business, provided your rights and freedoms are not overridden.

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6. Who We Share Your Personal Data With

We may share your personal data with:

  • Service providers (e.g. email hosting, website services, analytics providers)

  • Professional advisers (e.g. accountants)

  • Legal or regulatory authorities where required

All third parties are required to protect your data and use it only for specified purposes.

We do not share your data for unrelated marketing purposes.

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7. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary, taking into account:

  • Legal obligations

  • Accounting requirements

  • Ongoing or potential disputes

  • Business record-keeping needs

When data is no longer required, it is securely deleted or anonymised.

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8. Your Rights

Under UK GDPR, you have the right to:

  • Be informed about how your data is used

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal limits)

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interests or marketing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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9. How to Contact Us About Data Protection

If you wish to exercise your rights or have questions about this Policy, please contact us using the details provided on our website.

If you are not satisfied with our response, you may contact the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

📞 0303 123 1113
🌐 https://ico.org.uk

10. Links to Other Websites

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Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

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11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page.

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